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PayMate

BBPS Utility Bill Payments

Product Manager India2019 – 2022

~40%

Repeat rate

~4

Bills / user

BBPS

National rails

The Problem

Businesses had no single place to pay high volumes of utility bills, and most platforms did not accept credit or commercial cards. Finance teams burned hours on routine payments.

What I Did

I led PayMate’s integration with the Bharat Bill Payment System: every utility bill on one platform, automated reconciliation, and support for credit and commercial cards.

Impact

  • Made bill payment noticeably easier for business users
  • Brought new customers onto the platform with a fuller payments suite
  • Repeat usage settled at roughly 40%
PaymentsBBPSRetention

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